Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you are not happy with your wig for any reason, we offer a return and exchange policy to ensure your peace of mind. To be eligible for a return or exchange, the product must be in its original condition, unused, and in the original packaging. The wig must not have been cut, styled, washed, or altered in any way, and all tags and accessories must be intact. Returns and exchanges must be initiated within 14 days of receiving your order. To initiate a return or exchange, please follow the instructions provided in your order confirmation email or contact our customer service team to request a return authorization (RA) number. You must include the RA number on the return package, as packages without an RA number will not be accepted. The customer is responsible for covering the cost of return shipping, unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged return packages. Once we receive and inspect your returned item, we will process your refund or exchange within 3-5 business days. Refunds will be issued to the original payment method used for the purchase, and you will receive a confirmation email once the refund has been processed. Please note that shipping costs are non-refundable, unless the return is due to our error. For exchanges, we will ship the new item to you free of charge, provided the exchange is for a product of equal or lesser value. If the new item is of greater value, you will be responsible for paying the difference in price. We do not accept returns or exchanges for custom-made wigs, as they are tailored to your specific requirements. Additionally, we reserve the right to refuse any return or exchange that does not meet the eligibility criteria outlined in this policy. If you have any questions about our return or exchange process, please contact our customer service team for assistance.