FAQ

Below are answers to some of the most frequently asked questions about our products, orders, and services. If you have a question that is not addressed here, please contact our customer service team for assistance. Q: How do I choose the right wig size? A: We offer a range of cap sizes to fit most head shapes. To find your perfect fit, measure the circumference of your head using a soft tape measure, starting from the hairline at the forehead, around the back of the head, and back to the starting point. Refer to our size chart on each product page to match your measurement to the corresponding cap size. If you are between sizes, we recommend choosing the larger size and adjusting the adjustable straps inside the cap for a snug fit. Q: How do I care for my wig? A: The care instructions vary depending on whether your wig is synthetic or human hair. For synthetic wigs, gently wash with a mild shampoo designed for synthetic hair, rinse thoroughly, and air dry. Avoid using heat tools such as hair dryers, curling irons, or straighteners, as they can damage the fibers. For human hair wigs, you can wash with a mild shampoo and conditioner, blow dry on a low heat setting, and style with heat tools as you would your natural hair. We recommend storing your wig on a wig stand when not in use to maintain its shape. Q: Can I return or exchange a wig? A: Yes, we accept returns and exchanges within a specified period, provided the wig is in its original condition, unused, and in the original packaging. Please refer to our Return & Exchange Policy for detailed information on eligibility, procedures, and restrictions. Q: How long will it take to receive my order? A: Orders are processed within 1-3 business days, and shipping times depend on your location and the shipping option you choose. Standard shipping takes 7-14 business days, while expedited shipping takes 3-5 business days. Q: Are your wigs natural-looking? A: Yes, all our wigs are designed to mimic the texture, shine, and movement of natural hair. We use high-quality fibers and meticulous craftsmanship to ensure that the wig looks and feels as natural as possible, with a realistic hairline and part.